Another example of a failed attempt at integrated CRM

I thought Orange were starting to get better! (They used to be reknowned for their customer service, back in the "the future's bright, the future's orange" days).

Had an univited SMS text from them this morning - the second in 2 days mind - saying they had reviewed my usage and that I should go to the website to look at the best plan for me.

With a nice simple URL included it all seemed simple so I duly entered the address into my browser address bar, logged in with no problems. And then I was presented with:

Unfortunately we are currently experiencing a technical problem. Orange is aware of the problem and is working to resolve it.Please try again later.

You can imagine how I felt. I've just tried it again a few hours later and the situation hasn't changed...

Grrrgh - Hurry up 3G iPhone - I cannot wait to move!

Comments

[Richard]

If you try to register a different credit card with them you also get that message - "Unfortunately we are currently experiencing a technical problem. Orange is aware of the problem and is working to resolve it. Please try again later."

My mum is more patient than I am. She's been 'trying again' for THREE MONTHS.

Morons!